Capture every conversation and stay in control of it. TrackDrive records your calls, locks them down to the right people, fires webhooks the moment audio is ready, and retains (or deletes) recordings on the schedule your compliance program requires.
Recordings aren't left out in the open. Turn on authorization-required playback and a recording can only be opened by a logged-in user in your account — anyone without permission is denied. Audio is served through short-lived, signed links rather than public URLs, so a recording can't be shared or scraped by guessing a path.
TrackDrive can capture each side of the call separately — the agent leg, the buyer leg, and the full call. Review exactly the segment you need for QA, dispute resolution, or coaching, without scrubbing through the entire conversation.
Don't poll for audio — let TrackDrive tell you. A webhook fires the instant a recording becomes available, with separate events for the agent, buyer, and full-call recordings. Push audio straight into your own storage, QA workflow, or speech-analytics and transcription pipeline automatically.
Keep what you need, drop what you don't. Set retention rules by call type — and per offer, schedule, buyer, or traffic source — so, for example, sensitive buyer recordings are automatically deleted after a few days for compliance while your own agent recordings are kept longer. A company-wide maximum caps everything, and recordings past their window are scrubbed automatically. It's a core part of your Compliance Tools.
Need your audio in your own systems? Data Exports can pull all of your call recordings in bulk — one-time or on an automated, recurring schedule — so you can archive everything externally and satisfy your own record-keeping obligations before any automated retention kicks in.
We’re here to help. Reach out and a Voice Marketing Cloud Specialist will get back to you.
Email support@trackdrive.com
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