With TrackDrive you can setup call center agents to handle your inbound and outbound calls with consumers all from within TrackDrive.
Interview consumers, transfer consumers to buyers, mute, hold, disposition calls, and more.
Agents have access to a powerful agent control center.
Agent control center features:
Agents dispose calls to provide visibility on the outcome of calls and identify areas of improvement. Dispositions can be configured to perform various actions, such as adding the consumer to your DNC, running a custom webhook, and more.
Easily configure hundreds of agents using TrackDrive's bulk agent uploader. Create internal agents with predefined passwords for easy call center management.
Track agent performance with agent statuses. Summarize how much time agents spend with customers, ringing leads, on lunch, etc.