How Transcription Works
Know what happened on every call — without pressing play. Every call recording is transcribed, summarized, scored, and tagged the moment the call ends, so QA and compliance teams spot coaching moments, agent monologues, and negative calls at a glance. Keyword hits fire webhooks and AI Voice Agent handoffs automatically.
Review Every Conversation
From the waveform to the words — every call is playable, readable, and searchable.
Hear and read every call. An interactive waveform of both channels with sentiment markers, above a timestamped, speaker-labeled transcript — click any line to jump the audio there.
AI insights on every call
- AI call summaries — a written recap of every call.
- Sentiment analysis — scored per moment and for the whole call.
- Topics, entities & highlights — categories tagged, names and places extracted, key phrases surfaced.
- Language detection — the spoken language of each call, automatically.
- Talk-time ratio — agent vs. customer share, to catch monologues.
- Interactive recording player — a waveform of the agent and customer channels on every call recording, with sentiment markers and click-to-seek.
Search, setup & automation
- Full transcript search — filter by sentiment, offer, agent, call center, language, or conversion.
- One-click per-offer setup — pick the AI features each offer runs.
- PII redaction — personal, financial, medical, and more.
- Keyword spotting & webhooks — classify calls and trigger actions.
- Post-call or API audio — automatic after calls, or submit any audio file on demand via the REST API.
Live in one click. Enable transcription from the setup page and pick the AI features each offer runs.
Search Every Transcript
Every word of every call, filterable and findable.
Slice every transcript. Sentiment, topics, keywords, talk ratio, language, and cost — every column filterable and sortable.
Find the exact moment. Search every word spoken on every call, with keyword hits highlighted in context.
Live Transcription Analytics
Every transcript rolls up into a live dashboard the moment it finishes processing — no exports, no waiting.
One dashboard for every call. Volume, sentiment mix, talk ratio, minutes, and cost — live.
Watch sentiment move. Positive-sentiment trends by offer, agent, and call center.
Map it. Positive sentiment by caller state on a U.S. heat map.
Simple Per-Minute Pricing
Priced to run on every call: pay a low per-minute rate for transcribed audio, and add only the AI enhancements you want — each priced individually per minute. Language detection is free, there are no seats or platform fees, and every charge is itemized on the analytics dashboard.
Automate & Integrate
Not just calls — submit any audio file for transcription with a single API request, and receive the finished transcript at your postback URL:
curl -H "Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY" \
-H "Content-Type: application/json" \
-X POST \
-d '{"caller_id": "+18004506787",
"file_url": "http://example.com/publicly_accessible_file.mp3",
"postback_url": "http://example.com/postback_url",
"data": {"loan_amount": "501", "custom_token": "the_value"}}' \
"http://[your-subdomain].trackdrive.com/api/v1/standalone_transcriptions"
