API documentation

GET /call_centers/:id

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_centers/:id

Get Call Center by id.

Retrieve a single call center by id.

Example Request

curl 'https://[your-subdomain].trackdrive.com/api/v1/call_centers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY'

Example Response 200

{
  "status": 200,
  "success": true,
  "errors": {},
  "call_center": {
    "id": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "type": "CallCenter",
    "uuid": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "created_at": "2026-01-15T15:30:00.000Z",
    "updated_at": "2026-01-15T15:30:00.000Z",
    "deleted_at": null,
    "user_updated_at": null,
    "routes_show_path": "/call_centers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "routes_edit_path": "/call_centers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09/edit",
    "external_record_id": "example-record-1",
    "company_id": 10001,
    "user_id": null,
    "sortable_order": 1,
    "name": "Main Floor",
    "description": "Primary call center floor for general inbound calls",
    "user_call_center_id": "main_floor",
    "context_menu_name": "Main Floor",
    "softphone_host": "plivo",
    "record_token_additional_id": null,
    "record_token_additional_data_count": 0,
    "record_token_additional_data": []
  },
  "metadata": {
    "root": "call_center"
  }
}