ask_a_question | Ask A Question And Request An Answer |
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no_greeting_is_played | Handle Call When No Keypress Is Requested |
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when_answering_machine_detected | When an answering machine is detected |
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greeting | Play A Greeting Message And Request A Keypress |
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off_hook_press_to_accept | When Getting Instant Agents On The Phone |
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key_press_1 | When 1 is Pressed |
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key_press_2 | When 2 is pressed |
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key_press_3 | When 3 is pressed |
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key_press_4 | When 4 is pressed |
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key_press_5 | When 5 is pressed |
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key_press_6 | When 6 is pressed |
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key_press_7 | When 7 is pressed |
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key_press_8 | When 8 is pressed |
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key_press_9 | When 9 is pressed |
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key_press_# | When # is pressed |
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key_press_* | When * is pressed |
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key_press_0 | When 0 is pressed |
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no_key_press | When nothing is pressed |
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any_other_key_press | When anything is pressed |
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calling_buyer_music | Calling Buyer Music Played to Caller during Transfers |
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whisper | Whisper To Buyer that a Call is being Transferred |
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enter_extension | Enter Extension |
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extension_failed | When an invalid extension is entered |
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zip_code_entry | Enter Zip Code |
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zip_entry_failed | Incorrect Zip Code |
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press_1_to_accept | Whisper to Buyer to Press 1 to Accept a Call |
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press_1_too_slow | Whisper to Buyer that they Pressed 1 Too Slowly |
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add_to_hold_queue | When placed in hold queue |
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hold_queue_is_full | When the hold queue is full |
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hold_queue_max_seconds_exceeded | When the caller has been on hold for longer than max hold seconds |
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no_instant_agent_available | When no instant agent is available during an inbound call from a consumer |
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no_instant_agent_available_outbound | When no instant agent is available during an outbound call to a consumer |
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when_instant_agent_transfers_to_buyer | When an instant agent transfers to a buyer |
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when_buyer_hangup_before_duration | When A Buyer Hangs Up Before Duration |
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no_buyers_have_open_concurrency_cap | When no buyers have open concurrency cap |
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all_buyers_closed | When no buyers are open |
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no_buyer_answered | When no buyers answer |
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no_buyers_match | When no buyers have matching filters |
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tag_validation_failed | Token Entry Failed |
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traffic_source_capped | When the traffic source is capped |
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caller_hang_up_before_conference | When the caller hangs up before being connected to a buyer |
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