POST /api/v1/call_routers
Create Call Flow Rule.

Assign the record to this Offer.

• Must be a valid foreign key reference to an Offer. Refer to: /api/docs/1.0/offers

The type of Call Flow Rule.

• Must be a value contained in the pick list:
  

  Acceptable Value	Description
  ask_a_question	Ask A Question And Request An Answer
  no_greeting_is_played	Handle Call When No Keypress Is Requested
  connect_ai_voice_agent	Connect AI Voice Agent
  when_answering_machine_detected	When an answering machine is detected
  before_answering_machine_detected	Before an answering machine is detected
  greeting	Play A Greeting Message And Request A Keypress
  off_hook_press_to_accept	When Getting Instant Agents On The Phone
  key_press_1	When 1 is Pressed
  key_press_2	When 2 is pressed
  key_press_3	When 3 is pressed
  key_press_4	When 4 is pressed
  key_press_5	When 5 is pressed
  key_press_6	When 6 is pressed
  key_press_7	When 7 is pressed
  key_press_8	When 8 is pressed
  key_press_9	When 9 is pressed
  key_press_#	When # is pressed
  key_press_*	When * is pressed
  key_press_0	When 0 is pressed
  no_key_press	When nothing is pressed
  any_other_key_press	When anything is pressed
  calling_buyer_music	Calling Buyer Music Played to Caller during Transfers
  whisper	Whisper To Buyer that a Call is being Transferred
  enter_extension	Enter Extension
  extension_failed	When an invalid extension is entered
  zip_code_entry	Enter Zip Code
  zip_entry_failed	Incorrect Zip Code
  press_1_to_accept	Whisper to Buyer to Press 1 to Accept a Call
  press_1_too_slow	Whisper to Buyer that they Pressed 1 Too Slowly
  add_to_hold_queue	When placed in hold queue
  hold_queue_is_full	When the hold queue is full
  hold_queue_max_seconds_exceeded	When the caller has been on hold for longer than max hold seconds
  no_instant_agent_available	When no instant agent is available during an inbound call from a consumer
  no_instant_agent_available_outbound	When no instant agent is available during an outbound call to a consumer
  when_instant_agent_transfers_to_buyer	When an instant agent transfers to a buyer
  when_buyer_hangup_before_duration	When A Buyer Hangs Up Before Duration
  no_buyers_have_open_concurrency_cap	When no buyers have open concurrency cap
  all_buyers_closed	When no buyers are open
  no_buyer_answered	When no buyers answer
  no_buyers_match	When no buyers have matching filters
  tag_validation_failed	Token Entry Failed
  traffic_source_capped	When the traffic source is capped
  caller_hang_up_before_conference	When the caller hangs up before being connected to a buyer

Play A Message?

• Must be a value contained in the pick list:
  

  Acceptable Value	Description
  none	No Message
  speak	Speak TTS
  audio	Play Audio

Choose An Action

• Must be a value contained in the pick list:
  

  Acceptable Value	Description
  dial	Forward To Buyers or Agents
  redirect	Forward To Offer
  add_to_schedule	Add To Schedule
  add_to_hold_queue	Place Caller In Hold Queue
  remove_from_schedule	Remove From Schedule
  record_voicemail	Record Voicemail
  request_key_press	Request Key Press
  block_caller	Block Caller
  end_call	Hang Up
  none	Continue Offer Routing

Assign filters to the object by passing an array of key:value pairs

• Must be a valid list of filters. Example filters:
  "interest:auto", "loan_amount:>=10000", "loan_amount:<=50000", "geo:!=800", "caller_id:!=anonymous"

Assign additional tokens that will be applied to leads and calls by passing a comma separated string of key:value pairs.

• Must be a valid list of tokens. Example tokens:
  buyer_interest:loan,another_token:value

Describe the purpose of this call flow rule.

• Must be a String

Text To Speech that will be spoken when message_type=speak

• Must be a String

The message will be repeated this many times.

• Must be a decimal number.

The audio file that will be played when message_type=audio

• Must be a valid file upload.

The schedule that will be used when router_action=add_to_schedule

• Must be a valid foreign key reference to an Schedule. Refer to: /api/docs/1.0/schedules

Calls will be forwarded to these buyers when router_action=dial

• Must be a valid array of integers. Each integer ID must be a valid foreign key reference to an Buyer. Refer to: /api/docs/1.0/buyers

Calls will be forwarded to these buyer groups when router_action=dial

• Must be a valid array of integers. Each integer ID must be a valid foreign key reference to an Buyer Group. Refer to: /api/docs/1.0/buyer_groups

Calls will be forwarded to this offer when router_action=redirect

• Must be a valid array of integers. Each integer ID must be a valid foreign key reference to an Offer. Refer to: /api/docs/1.0/offers

Used when router_type=add_to_hold_queue. How many people can be on hold?

• Must be a decimal number.

Used when router_type=add_to_hold_queue. Set the hold queue size automatically by taking [Active CC * This Percentage]

• Must be a decimal number.

Used when router_type=add_to_hold_queue. Maximum number of seconds a caller can be on hold.

• Must be a decimal number.

Used when router_type=add_to_hold_queue. Trackdrive will stop adding callers to the hold queue if the average time spent on hold exceeds this number of seconds.

• Must be a decimal number.